~Order Information~
 Our Policy Regarding
Shipping, Replacement, and Options
 
 Revised 1-20-08
Ways of Purchasing Our Dolls
 
Soft Fired Greenware: 
Price includes SFGW and body pattern (when applicable).
Seams are not removed before soft firing. 
Pieces are carefully inspected and any "starter hole" cuts occur before 
they are Soft Firing to cone 018.
(NOTE: Dolls come with flesh slip and with out any cuts unless requested on orderform.)
 .
Brush Cleaned Soft Fired Greenware:  
(BCSFG) is available for
an extra $10.00 charge on any of our dolls.
Each doll piece of greenware is brushed cleaned to remove 
seams, blemishes, or imperfections. 
Next if requested, eyes are sized and beveled.
  Greenware is then soft fired to cone 018 before shipping.
(Some proofing & fitting of doll parts & eyes are necessary 
by customer before they bisque fire the doll.)
 .
Unpainted Bisque: 
Price includes fired bisque and body pattern.
Bisque parts are ready to paint after minimal sanding
and polishing. (Porcelain fired to cone 6)
(Bisque Blank orders take approximately 4-6weeks from date of payment)
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Painted Bisque: 
Price includes fired bisque and body pattern.
Bisque parts are painted and detailed. 
(Porcelain fired to cone 6 and require Numerous china paint firing)
 (Painted Bisque orders take approximately 6-8 weeks from date of payment)
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Painted Bisque Kit:  
Price includes painted bisque and body pattern
with eyes, lashes, pate, and connectors in place.
Inquire for prices for this option by e-mail.
(Painted Bisque orders take approximately 6-8 weeks from date of payment)
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 (Kit does not include armatures, wire armature, sewn body, wig, or any clothing)
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Special Page - Dolls are already boxed and ready to send - No substitutions
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Finished Dolls:  Dolls completely finished and dressed 
will be available in our Doll Gallery.
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Note:  We do take email or telephone inquiries, but Doll orders are poured in 
"sequence of receipt of  the payment" with a "completed order form".
 
Instructions: How to Order Dolls
 1. Ordering a "Complete doll" as pictured on their Individual Page. 

    a.  List Name, Series, and Size of doll you are ordering  
    b.  List choice of  SFGW, BCSFG, or Bisque 
    c.  List  if you want straight or bent legs (when available) 
    d.  List any special instructions such as: Otherwise Orders are w/Flesh Slip and No Openings  
         1.  Specify if:   Eye hole cut or no hole cut 
         2.  Specify if:   Ears pierced for earrings or mouth opened 
         3.  Specify if:   Ethnic color slip is desired 
                                (extra charge of $5.00 per doll) 

2.  Ordering a "Doll Your Way" from Optional Interchangeable Body Part Link Pages  

    a.  List Name, Series, and Size of doll you are ordering 
    b.  List choice of  SFGW, BCSFG, Bisque, Painted Bisque, or Painted Bisque Kits 
    c.  List each body Part you desire for this doll from linked pages: 
         1.  _____________Head   _______Size   _______Series 
         2.  _____________Shoulder or Breast Plate Name and Number 
         3.  _____________Arms or Hands Name and Number 
         4.  _____________Legs Name and Number 

   d.  List any special instructions such as:  Otherwise Orders are w/Flesh Slip and No Openings    
         1.  Specify if:   Eye hole cut or no hole cut 
         2.  Specify if:   Ears pierced for earrings or mouth opened 
         3.  Specify if:   Ethnic color slip is desired        (extra charge of $5.00 per doll) 

Example DYW special order: 
         1.  Bobby________   Head   __24"_Size      Toddler    Series 
         2.  Tom Sawyer S/P  Shoulder or Breast Plate Name and Number 
         3.  A-203-T-24"  Tod        Arms or Hands Name and Number 
         4.  L-102-T-24" Tod Bent Legs Name and Number 

The Complete Parts Listed on Bobby's Individual Page are as follows:
24" Bobby Head, Whitney S/P, Lori Arms, & 24" Toddler Straight Legs
If you wanted Bobby Complete uses #1 instructions
If you want Bobby "Your Way" use #2 instructions
 .
Remember: Click on the Picture of the Doll.   It is a link to their Individual Page. 
There you will find:
More Pictures of the Doll
Various Sizes of the Doll Available
Many of our Dolls come in more than one Size
Pricing Information for SFGW & Bisque
List of the Body Parts that come with Complete Doll
Optional Interchangeable Body Part Links Pages
(selection of links is customized for individual doll)
Any Questions just e-mail and we will assist and explain.
 
Shipping and Handling Charges are EXTRA
(Revised 1-20-08 - Due to Carrier increases because of Fuel Costs)
~~
PRICES BELOW ARE ESTIMATES For S&H  Cost in United States
For Each SFGW or Bisque Doll Ordered:
.
 Doll 18" and below     add $12.00 * each for S&H  
  Doll 19" to 27"            add $14.00 * each for S&H   
Doll 28" and 32"          add $16.00 * each for S&H
Dolls 33" and Larger     -    Inquire for S&H rates
Or
Please supply your  zip code ~ For quote for Shipping costs
~~~~~
Inquire for cost on "All Porcelain Dolls" 
(S&H rates are not by length of doll)
~~~~~
 Larger Order Rate Quotes: 
Send us your information & zip code along with a list of what you plan to order.
 ~~~~~
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We reserve the right to add into our Shipping & Handling Cost
"Any additional  pass through cost" 
*Note: Additional Charge May Applies When:*
1)  Carrier's charage a Rural Surcharge  for packages going to your      Zip Code (City) 
2)  "Doll Parts"  are unusually Large and/or an Extra box is needed for shipping safely. 
3) Except for Ground (Valid Business Address) Deliveries are left wiithout a Signature Req.
a) Home Del. Customers  must Specify in writing and include the extra charge 
b)  All USPS Options are extra - Specify in writing & add fees if desired
c)  Other carriers - "delivery signature options" are Extra ($1.50 to $2.50) 
.
4) Extra charges may apply if customer requires specific shipping preference or options
~~~~~
Shipping Carriers
Depending on the Size & Weight - US Orders will be shipped using one of the following; 
FedEx Ground -Shops w/valid business address only (Signature required - no extra cost) 
(Deliveries Monday through Friday)
Ground Home Delivery   (Lost  & Damage Insurance only is  included) 
(Deliveries Tuesday through Saturday)
or 
United States Postal Service (USPS)
(USPS "Lost & Damage Insurance is $1.65 per $50.00 value)
(Deliveries Monday through Saturday)
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PLEASE READ ~Disclaimers:
Neither the Carrier nor DYW are  responsible if someone steals your package after it is delivered 
Signature Insurance Option is available but Customer must: 
request in writing & pay in advance for the extra cost per box 
Otherwise:  Package is left at front door - 
Signature Service not requested (indicates that no signature was required)
Either way Signature or No Signature: 
Customer must Arrange for someone to be there to get their  package(s) 
because Insurance only covers "Lost or Damaged Packages"
 
.
~~~~~
We now ship to several International Countries**  via USPS.
Please email us if you are interested in ordering,
and we will check into requirements for your destination.
~~~~~.
**We do ship to: 
~Argentina~Australia~Belgium~Canada~England~France~
~Germany~Great Britian~Italy~&~Japan~
Payment must be made in US Currency only 
Funds Paid by either US Funds Postal Money Order or by using PayPal.com 
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~Inquire for Details~
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Texas Residents Only:  Add  Sales Tax  on Sub-Total of Orders @ 7.75% 
 
REPLACEMENT POLICY:
BREAKAGE IN SHIPMENT:  Upon receipt of you package(s) 
immediately unpack and carefully inspect each item for any damage. 
Within  (2) Business Days (48 hours) email or call us 
to report any breakage in your shipment.
A claim will be filed  with the carrier and you will be advised how to proceed.
Save all pieces and the shipping package for the carrier
Be sure to leave all packaging and damaged parts in tact 
in case Carrier  needs to examine the parcel. 
Replacement parts will be poured and shipped to you as soon as possible. 
.
BREAKAGE AFTER SHIPMENT ARRIVES: E-mail for replacement price on these items. 
- Let me know what happened - 
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Texas residents only add 7.75% sales tax, absolutely no exceptions 
w/o a copy of a completed sales tax permit exemption number and form. 
OUR SATISFACTION GUARANTEE POLICY: 
We Do Care About Your Business.
We want our customers completely satisfied. 
Our goal is to have you tell your doll friends.
If for any reason, you are not satisfied, contact us within five (5) days, 
and we will discuss your concerns. 
.
We carefully inspect each item, but if something slips past our inspection then 
please give us the opportunity to make it right. 
At our option we will either replace an item 
 or authorize a return for a refund of merchandise only.
We do not refund your Shipping Charges for the item that was sent to you.
   (Customer is responsible for all shipping and handling charges 
on all merchandise returned for a refund) 
.
Return Information Instructions:  You must call or email us for authorization 
prior to any item being returned and/or it will not be accepted for refund.
CONTACT INFORMATION:
You may place orders by telephone, email, fax, or (snail) mail,
but a  completed  order form and payment must be received prior to order being poured or a shipment.
For orders or inquiries, call:  281 399-2003 or fax # 281 689-1890 
Email:  dollsyourway@aol.com    or     dollsyourway@sbcglobal.net
PAYMENT OPTIONS:  
All orders must be prepaid. 
We accept checks and money orders (US Funds Only). 
We do accept PayPal Payments that will enable you to pay using your  Credit Card.
(Inquire for details)
Please do not send cash. 
Sorry, we do not ship C.O.D. 
(There is a $25.00 charge that will be applied for returned checks) 
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If you are paying by check or money order, 
print out the order form and send it by US Postal Mail To:
Dolls Your Way
P.O Box 474
New Caney, Texas 77357
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Please Note:  We do take email or telephone inquiries, but 
Doll orders are poured in sequence of receipt of  the payment with a completed order form.
Contact Information:
 E-Mail: dollsyourway@aol.com    or Call:   281 399-2003
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~Home~
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Your are at: www.dollsyourway.com
Revised 1-20-08